Careers

Manages the 24-hour operations of the GSOC System Control Center SCC. Providing oversight, coordination, and assistance in the scheduling of system outages to maintain reliability to customers and safety for all field personnel while working on electric utility equipment. Provides guidance and work direction to Department Supervisors, System Operators and Trainees. Directs the development and implementation of electric system operations policies, procedures, and guidelines that will help OPC and GTC maintain their operational competitive posture while accomplishing prudent operating electric utility "best" practices. Provides technical and operational guidance on Energy Control System ECS display and database policies, reliability criteria and compliance. Manages associates in the Transmission Operations department including work: priority, performance appraisals, hiring, training, and budgets. Promotes an environment of continuous improvement to meet and establish corporate goals and objectives.

Job Duties:

• Strategic Management - Seeks to understand the customer's business and their strategic initiatives; anticipates their requirements. Gathers information regarding the corporation's vision, objectives, resources, and limitations and develops departmental strategies to assist with reaching the corporation's initiatives based on this information.
  • Stays abreast of current electric industry operational issues and requirements. Ensures the Transmission dispatch functions are in compliance with OSHA, FERC, NERC, and SERC policies and procedures.
  • Assists in the development of Corporate Strategic plans, goals, objectives, and budget.
  • Vision - Employs vision to identify areas where the department can best support the corporation's, clients', or Members' strategic business objectives.
  • Organizational Readiness - Ensures the department's ability to manage change based on evolving business needs. Researches, develops, plans, and executes for the future based on industry and compliance requirements. As part of the corporate management team, identifies, manages, and is responsible for the effectiveness of the activities, procedures, and controls to appropriately reduce risks to the corporation and to our customers. Ensures that business plans, business continuity and disaster recovery plans are current and executable.
• Relationship Management - Create an environment where customers feel comfortable bringing issues, concerns, and opportunities to your attention, and where they desire to work cooperatively with you to resolve issues and explore new opportunities.
  • Represents GSOC in leading discussions to resolve operational issues with other companies including GTC, OPC, Member Systems, Georgia Power, and Southern Company. Develops and presents GSOC's position on operational issues in the best interest of the Member Systems.
  • Assists in negotiations and implementation of Transmission operational services provided by the System Control Center for revenue. Monitors services' activity and resolves issues while ensuring customer satisfaction.
  • Proactively builds and maintains positive client relationships to ensure high levels of customer satisfaction.
  • Understands clients' requirements and stays apprised of their operating environments to ensure accuracy and value in the products and services rendered.
  • Communicates clearly, effectively, and on a timely basis.
  • Proactively builds and manages positive relationships with peer department managers to ensure effective team results in delivering high-quality service.
  • Structures the department service model to meet client requirements in a satisfactory manner.
• Financial Management - Effectively manage costs through accurate budget planning and monitoring of costs.
  • Develops and manages annual budget and performs monthly forecasts.
  • Handles routine cost-management duties, such as overseeing expenditures, and developing and administering contracts and purchase orders, etc.
  • Produces critical information for developing budgets. Seeks alternatives where warranted.
• Personnel Management - Identification, selection, and management of staff.
  • Administers and implements corporate policies within areas of responsibility. Provides work direction to the Transmission Operations staff, prepare, and give performance appraisals, develop training plans, and provide administrative support to the Transmission Operations staff.
  • Ensures that experienced and knowledgeable personnel are hired and retained.
  • Monitors progress of associates' work to ensure that deliverables meet the expectations of management and clients, and that performance is adequately documented.
  • Provides feedback to associates regarding their work, skills, and development.
  • Recommends or initiates personnel actions, such as hiring, promotions, transfers, discharges, disciplinary measures, etc.
  • Encourages training opportunities to ensure optimum staff development and coverage plans are in place. Through cross-training, ensures that backup plans and resources are in place for contingency needs.
  • Complies with all legal, regulatory, and corporate requirements for personnel actions.
  • Selects vendors for department needs and monitors their results to assure high-quality service delivery.
• Leadership - Inspire others to achieve individual, department and corporate objectives.
  • Stays abreast of current electric industry operational issues and requirements. Ensures the Transmission dispatch functions are in compliance with OSHA, FERC, NERC, and SERC policies and procedures.
  • Establishes and communicates clear goals and objectives.
  • Anticipates requirements, and provides leadership in the form of recommendations, reports, etc. to the GSOC Officers/Executive Management, Board Committees, and Board of Directors on department-related programs for OPC, GTC, GSOC, or the Members.
  • Leads the department in research and development of strategic programs and services for OPC, GTC, GSOC, or the Members.
  • Communicates a vision, strategy, and initiatives that are clear, understandable, and inspires other to succeed.
  • Develops and manages individual and organizational performance to succeed and holds department and staff accountable.
  • Supports and reinforces the desired corporate GSOC culture.
  • Sets and models standards for integrity, cooperation, and work habits.
  • Sets the pace of the department by establishing values and setting goals.
• Administration - Manage the execution of routine departmental tasks.
  • Provides department reporting.
  • Is responsible for RR&D program for the department.
  • Provides operational reporting on metrics/measurements.
  • Administers the execution of personnel-related tasks, e.g. timesheets, compensation, etc.
• Operations Management - Ensure that daily operations are efficient and that the results of projects and processes are of the highest possible quality.
  • Manages the real-time Transmission dispatch functions of the 24-hour System Control Center. Review system operating conditions/results to identify methods for improvement in effectiveness and efficiency. Provides direction to System Operators in abnormal/emergency electric system conditions.
  • Manages individual and departmental team performance to the desired results and success in client or Member perception; holds the department and individuals accountable.
  • Provides leadership direction, quality control, compliance, program management, and administration for department turnkey services to include:
    • Processes and measurements are in place.
    • Continuous improvement efforts are sought out.
    • Quality control with appropriate parameters are in place.
    • Appropriate resources are allocated and managed.
  • Provides effective, efficient, and timely program development and management on strategic initiatives.
  • Systems: Ensures department's information services and systems are appropriate and effective. Updates and plans for modifications of all department-related systems to ensure efficient administration for all governmental, state, corporate, and individual needs, now and in the future.
  • Compliance - Comply with all legal, regulatory, and corporate requirements.
  • Develops and presents Board materials, reports, etc. for the Board Committees and Board of Directors on department-related programs for GSOC, and share with OPC, GTC, or Members.

Required Qualifications:

Education: Bachelor's degree in engineering or related field.

Experience: Ten years in engineering with at least six years of design and/or operations responsibility for generation/transmission/energy management with an operating electric utility.

Equivalent Experience: Eight years' experience with P.E or MBA. Without degree, 18 years' experience in control center operations.

Licenses, Certifications, and/or Registrations: P.E. recommended. Must be capable of receiving NERC Certified Operator status within 1 year. Must obtain and maintain Bulk Electric System Cyber Authorized Status as defined in GSOC's CIP Cyber Security Policy 301 and NERC Reliability Standard CIP 004 - Personnel Risk Assessment."

Specialized Skills: Knowledge of PC applications, applications of "real-time" energy control systems for electric utility operations, economic dispatch priority, field equipment operation, equipment loading limitations, and protective relay schemes. Requires excellent interpersonal, written, and verbal skills. Capable of preparing and delivering presentations to all levels of management industry groups.